Wound care questions, answered by our medical team.
Reviewed by Dr. David Chahine, MD, Medical Director. We answer caregiver and clinician questions about Ovena products, dressing protocols, sizing, and reimbursement. Most non-urgent questions answered within 1 business day.
01 · Clinical support
What we can help with
Practical, product-level help from the team that knows Ovena products best.
Product selection
Which Ovena dressing or compression product fits the situation you are managing.
Sizing and fit
Dressing dimensions, compression sizing charts, and how to measure.
Directions for use
Application, wear time, and dressing change questions.
Guides and resources
Pointers to the right guide in our learning center, reviewed by our clinical team.
Reimbursement and FSA/HSA
HCPCS code references, LMN templates, and FSA/HSA eligibility questions. Your plan or payer makes the final determination.
Clinical resources
Start with the guides.
Most clinical questions are answered in our guide library, reviewed by Dr. Chahine and updated for 2026.
02 · Know the limits
What requires your clinician
Our team answers product questions. These decisions belong with the treating clinician.
If a wound is getting worse, contact the treating clinician or call 911. For time-sensitive product questions, call our direct line at +1 (888) 336-0490 during business hours.
Contact our medical team
Ask Dr. Chahine and the clinical team a question.
For non-urgent clinical questions about Ovena products, dressing protocols, sizing, or reimbursement. Most answers within 1 business day.
Product guidance only, not diagnosis or emergency care. For emergencies call 911.
03 · Common questions
Clinical support FAQ
How fast will I hear back?
We answer most non-urgent questions within 1 business day, Monday through Friday.
Who answers my question?
Ovena's clinical support team, RNs working with Dr. David Chahine, MD, our Medical Director.
What should I include in my message?
The product you are asking about, the type of wound or use case, and your sizing or application question. Please do not include patient identifiers.
Can you tell me which product my wound needs?
We can explain product differences, sizing, and directions for use. Diagnosis and the treatment plan stay with your clinician.
Still have a question?
Ask the clinical team.
Send a non-urgent question to Dr. Chahine's team, most answers within 1 business day. Or browse the learning center.