Privacy Policy

Last updated: April 2026

Ovena Medical Company ("Ovena Health," "we," "us," or "our"), located at 31324 Via Colinas #104, Westlake Village, CA 91362, operates the website promedhealthplus.com. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

1. Information We Collect

Personal Information
When you place an order or create an account, we collect:
- Full name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely — we do not store card details)

Automatically Collected Information
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Pages viewed and time spent
- Referring website

Health-Related Information
If you contact us regarding a medical condition or wound care need, any health information you voluntarily share is used solely to assist you and is never sold or shared with third parties.

2. How We Use Your Information

We use your information to:
- Process and fulfill orders
- Send order confirmations and shipping updates
- Respond to customer service inquiries
- Send promotional emails (only if you opt in)
- Improve our website and product offerings
- Comply with legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with:
- Shipping carriers (USPS, UPS, FedEx) to fulfill your order
- Payment processors to complete transactions
- Service providers who assist in operating our website, subject to confidentiality agreements
- Law enforcement or government agencies when required by law

4. Cookies

We use cookies to improve your browsing experience, remember your cart, and analyze site traffic. You may disable cookies in your browser settings, though some features of our website may not function properly as a result.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

6. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:
- Know what personal information we collect and how it is used
- Request deletion of your personal information
- Opt out of the sale of personal information (we do not sell personal information)
- Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at portal@promedhealthplus.com.

7. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, contact us immediately at portal@promedhealthplus.com.

8. Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmitted through our website. However, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Ovena Health
31324 Via Colinas #104
Westlake Village, CA 91362
Email: portal@promedhealthplus.com